It goes without saying that this is an extremely trying time for all of us.  We are all experiencing a high degree of emotion as we try to understand and navigate what this change means for us.   Now more than ever it is critical to Lead with Empathy – to walk a mile in an other’s shoes to get an understanding of what they are experiencing.  

How we react as leaders and organizations will be remembered by our people long after the world resumes to whatever the new normal will be.   It is important that we don’t leave our team members, our customers and our communities with the impression that we have an ‘empathy gap’ or that we do not care.  

Here are a few things you can do to help avoid the empathy gap.   

1. Communicate with simple, clear and sensitive messaging. The fewer words the better as it leaves little room for interpretation.  Approach the message from the position of those that will receive it and try to anticipate their reaction.

2. Keep the goal clear and your communication focused.   Always keep in mind our team members safety and what we are actively doing to help our organizations come out of the crisis as best as we can.

3. Connect at all levels of the organization to understand the climate or mood of all our team members. Don’t just depend on your immediate team for their interpretations, go and see (virtually) different areas of the organization.

4. Be seen and heard.  Make sure that people can see you when you speak whether in person or by video and speak without notes were possible.  

Please let me know your thoughts.

Take care and keep connected.

Scott